Shipping policy

FINEBOX — SHIPPING POLICY

Last Updated: August 2026

FINEBOX delivers products to customers across Pakistan through reliable courier and logistics partners.

1. Order Processing

Orders are normally processed within 1–2 working days after order confirmation.

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Delivery Time

Estimated delivery times are:

Major Cities: 2–5 working days

Other Areas: 3–7 working days

Delivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, remote locations, and other circumstances.

3. Delivery Across Pakistan

We aim to deliver across Pakistan, including major cities and serviceable areas.

Delivery availability may vary for certain remote locations depending on courier coverage.

4. Cash on Delivery

FINEBOX offers Cash on Delivery (COD) for eligible orders.

You can place your order online and pay the courier when your parcel is delivered.

5. Order Confirmation

For COD orders, FINEBOX may contact you to confirm:

  • Your name
  • Phone number
  • Delivery address
  • Product
  • Order quantity

Unconfirmed orders may not be dispatched.

6. Accurate Address

Customers are responsible for providing correct delivery information.

Please provide:

  • Full name
  • Active phone number
  • Complete address
  • City
  • Area
  • House/shop number where applicable

Incorrect or incomplete information may cause delivery delays or failed delivery.

7. Delivery Attempts

The courier may make one or more delivery attempts according to its operating procedures.

If you are unavailable, please contact the courier or FINEBOX customer support as soon as possible.

8. Failed Delivery

An order may be returned to FINEBOX if:

  • The customer refuses the parcel.
  • The customer is unavailable.
  • The phone number is incorrect.
  • The address is incomplete.
  • The customer cannot be contacted.

Repeated refusal of confirmed COD orders may result in restrictions on future COD ordering.

9. Shipping Charges

Applicable delivery charges will be clearly displayed before you complete your order.

If we offer Free Delivery, the applicable terms will be displayed on the website or product page.

10. Delayed Orders

Sometimes delivery may take longer because of:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Remote locations
  • Unexpected operational issues

If your order appears to be significantly delayed, please contact FINEBOX customer support.