Refund policy

FINEBOX — REFUND POLICY

Last Updated: August 2026

At FINEBOX, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return according to the conditions below.

1. Return Period

You can request a return within 7 days of receiving your order.

After 7 days, we may not be able to accept the return unless the issue is related to a confirmed product defect covered by our policy.

2. Products Eligible for Return

A product may be returned if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective.
  • The product is significantly different from its description.
  • The product is missing important parts or accessories.

3. Return Conditions

To be eligible for a return:

  • The product should be unused where applicable.
  • The product should be in its original packaging where possible.
  • All accessories and parts should be included.
  • The product should not have been damaged through misuse.
  • You must provide your order details.

For some products, additional conditions may apply because of hygiene, safety, or product-specific requirements.

4. Damaged Products

If your parcel arrives damaged, please contact us as soon as possible.

We may ask you to provide:

  • Photos of the parcel
  • Photos of the product
  • Photos of the shipping label
  • A short unboxing video, where necessary

This helps us verify the issue and process your request faster.

5. Wrong Product

If you receive a product different from the one you ordered, please contact FINEBOX within 7 days.

After verification, we may arrange a replacement or another suitable solution.

6. Non-Returnable Products

Some products may not be eligible for return, including:

  • Used personal-care or hygiene products
  • Opened products where hygiene makes a return unsuitable
  • Products damaged by the customer
  • Products altered or misused by the customer
  • Customized products
  • Other products clearly marked as non-returnable on the product page

7. Refunds

If your refund request is approved, we will inform you about the refund process.

For Cash on Delivery orders, refunds may be made through an available method such as:

  • Bank transfer
  • Easypaisa
  • JazzCash

The customer may be required to provide accurate payment details.

8. Return Shipping

If the return is due to our mistake, such as sending the wrong or defective product, FINEBOX may arrange or cover the applicable return delivery cost.

If the return is requested for another reason, the customer may be responsible for return delivery charges.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

10. Contact Us

For return or refund requests:

FINEBOX Customer Support
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]
Email: [officialfinebox@gmail.com]

Please include your order number when contacting us.